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Appointments - New appointment system

From 5th February 2019, Charterhouse Surgery will be engaging in a new appointment system. Patients will be asked to contact the surgery as normal where they will be offered a telephone consultation appointment slot on the same day.

If the clinician feels you need to be seen on the day, you will be offered a face to face appointment or signposted to other local services. More appointments will be available on the day and you will be called within an hour of the appointment slot given.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. Even if a genuine problem prevents you from attending at the last minute please let us know, as we run a cancellation list and will always be able to fit someone else in.

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